FREQUENT QUESTIONS

PURE SWEETNESS FROM THE LAND OF ICE AND SNØ™.

WHAT IS SNOWFLAKES CANDY (SNØ)?

They’re simply chips of flavored birch-bark xylitol.

What does SNØ stand for?

It’s short for Snowflakes. The Ø is from the Norwegian alphabet; we adopted it in our branding as a tribute to the Nordic region, which is widely considered the birthplace of xylitol. The symbol also serves as a reminder of what Snowflakes Candy doesn’t contain, such as sugar, dairy, fat, artificial colors or sweeteners, preservatives, or gluten.

Are there really only two ingredients in Snowflakes Candy?

Yes! We’ve developed a proprietary process of flavoring and hardening the xylitol without having to add any unnecessary ingredients except for the two naturally-derived ingredients that make Snowflakes Candy delicious, cool, and crunchy.

What is the shelf life of Snowflakes Candy?

2 years.

What is xylitol?

Xylitol is a natural sweetener found in various plants, including some vegetables, fruits like strawberries and raspberries, mushrooms, corn husks, the birch trees, and oats.

Why does Snowflakes Candy use xylitol from birch trees?

Xylitol from birch trees is pure, plentiful, and kinder to the environment than the other most plentiful form: corn xylitol.

What’s the difference between birch xylitol and corn xylitol?

Most corn xylitol is imported from China and extracted from corn cobs by adding sulfuric acid in a process called acid hydrolysis. Acid hydrolysis is generally regarded as an environmentally unfriendly process.

In contrast, birch bark xylitol is extracted from birch bark in sustainably-managed forests in the United States, Canada, and the Nordic region, by adding water to the bark and cooking the pulp. Studies show this process is 84-99% more environmentally friendly than acid hydrolysis.

How sweet is xylitol?

Xylitol is identical in sweetness to sugar.

Is xylitol safe?

Yes. Xylitol is recommended worldwide by medical and health professionals and organizations, including the US Food and Drug Administration (FDA), the World Health Organization (WHO), and the Food and Agriculture Organization (FAO) of the United Nations.

Is xylitol better for me than sugar?

Yes. Xylitol is as sweet as sugar, but has 40% fewer calories and 75% fewer carbohydrates.

I’ve heard that xylitol is good for teeth. Is this true?

Yes. Harmful, acid-producing bacteria that cause plaque and tooth decay are unable to digest xylitol, therefore slowing their growth in your mouth.

Why is my mouth getting a cooling sensation when I eat Snowflakes Candy?

Xylitol creates an endothermic reaction, meaning it literally absorbs the heat in your mouth and transfers it to the piece of candy.

Why does my mouth water when I eat Snowflakes Candy?

Xylitol stimulates your salivary glands, which makes your mouth water.

Can my kids eat Snowflakes Candy?

Absolutely. Xylitol is safe for consumption at any age. However, young children (under four years) have limited chewing ability and could choke on small candies. Very young children should not be given small pieces of hard candy.

Is Snowflakes Candy safe for people with diabetes?

Yes. Our candy will not impact insulin levels, which make it an excellent choice for those on a low-glycemic or diabetic diet. Glycemic Index – 7.

Is Snowflakes Candy safe to eat if I’m pregnant or nursing?

Yes. The American Pregnancy Association lists xylitol as a sweetener considered safe for consumption during and after pregnancy.

How should I store Snowflakes Candy?

In a cool, dry location.

Is there any sugar in Snowflakes Candy?

No. All of our products are sugar-free.

Is Snowflakes Candy kosher?

Yes. All of our products and flavors are Certified Kosher by the Orthodox Union.

Is Snowflakes Candy vegan?

Yes. All of our products and flavors are Certified Vegan.

Is Snowflakes Candy dairy-free?

Yes.

Is Snowflakes Candy organic?

No.

Is Snowflakes gluten-free?

Yes. All of our products and flavors are Certified Gluten-Free.

Does Snowflakes Candy contain any Genetically Modified Organisms (GMO)?

No. In fact, all of our products and flavors are Non-GMO Project Verified.

Is Snowflakes Candy paleo?

Yes. All of our products and flavors are Certified Paleo Friendly.

Can I eat Snowflakes Candy on the Keto Diet?

Yes. All of our products and flavors are Certified Keto.

When is the best time to eat Snowflakes Candy?

It can be enjoyed any time to satisfy a sugar craving or after a meal to freshen your breath.

Where is Snowflakes Candy made?

Snowflakes Candy is made the USA.

What are “natural flavors” in Snowflakes Candy?

Our natural flavors are oils, essences, and extracts from natural sources like melons, berries, and edible plants.

What else should I know about natural flavors?

Our natural flavors meet strict safety criteria and guidelines put in place by the US Food and Drug Administration (FDA). The natural flavors used in Snowflakes Candy come from real ingredients found in nature and contain absolutely no preservatives, colors, animal products, or GMO ingredients.

Does Snowflakes Candy contain any artificial ingredients?

No.

Does Snowflakes Candy contain allergens?

No. Snowflakes Candy contains absolutely no milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, or soy.

Do you have peanuts in your manufacturing facility?

No. Snowflakes Candy is made in a peanut-free facility.

Where can I buy Snowflakes Candy?

You can buy directly from our website or from grocery stores, bookstores, coffee shops, and many retailers across the country. Use our store locator to find a location near you.

My local store doesn’t carry Snowflakes Candy. What should I do?

First, speak with the manager and tell them you would love to see Snowflakes Candy on their shelves. Second, you can direct them to our Wholesale Program (or this FAQ page) and we will be happy to help.

Can you send me free samples?

Sadly, no. We don’t provide free samples, but we do give you the option to buy a single tin, which is a great way to try a flavor before committing to a pack of 6 tins or a one-pound bag.

What forms of payment do you accept through your web site?

We accept Visa, MasterCard, American Express, and Discover.

Do you offer free shipping?

Yes! We offer free shipping on orders over $35.

Can I place my order over the phone or by email?

Yes. You can reach us by phone Mon – Fri, 9 am – 5 pm Pacific Time at (855) 966-7669, or by email at sales@snowflakescandy.com.

When will my order arrive?

In-stock orders ship the next business day. Most orders shipped within the contiguous United States arrive in 2 – 5 business days after leaving our facility. Orders shipped to Alaska, Hawaii, US Territories, or international orders may take longer.

How do I track my order?

Once your order ships, you’ll receive an email with tracking and order information. You can track your order via the email you receive, or click the tracking ID to view tracking updates in closer detail.

Can you ship to PO Boxes?

Yes.

Where do you ship?

We can ship to just about any address in every country in the world. We’ll contact you if there’s an issue shipping to an address you provided.

Who will be delivering my order?

We ship with most common carriers, including USPS, UPS, FedEx, and DHL. Your order size and delivery address will determine which carrier delivers your order. Your tracking email will tell you which shipping company is delivering your order.

How do I know if my order was delivered?

You will receive a courtesy email notifying you that your package was successfully delivered.

What products are available for auto-ship?

All of our products and flavors are available for auto-ship.

Will I be notified before my auto-ship order ships out?

Yes. You’ll receive an email before your order ships. You will also receive an email to notify you of an order that didn’t go through, for example, if the credit card transaction is declined by your bank, or if your card is expired and the details need to be updated.

Can I customize my own order with the flavors of my choice?

Of course! You can purchase individual tins, packages of 6 tins (caddies), or one-pound bags of any flavor you choose.

I want to sell Snowflakes Candy at my business. Do you have a Wholesale Program?

Yes! We work with all types of businesses of every size. For details, please contact us.

Separator.